Individual Support

for information and support call 1800 843 539


One on One Support 

One of the key aspects of your recovery journey is the every day support to help you lead the life you want to lead and achieve your goals.

One Door Individual Support offers a wide range of services in that can be tailored to your needs. These include

  • NDIS support 
  • mentoring
  • support in developing social and family relationships
  • outreach
  • goal setting
  • education
  • employment

Contact us to find out more about finding the right service for you.  CALL (02) 9879 2600 or 1800 843 539

Individual Support services include Personal Helpers and Mentors, funded by Department of Social Services. 

Information & Support Services

Mental Health Support Line
call 1800 843 539

Monday to Friday, 9am to 5pm

Email us:

The One Door support team is made up of trained volunteers… some tertiary students, counseling professionals, people with lived experience of mental illness, carers of people with mental illness and supportive members of the public with an interest in mental health.  more...

Outreach Program

Hear Friendly Voices
CALL 1800 843 539

The Outreach Program provides consumers and carers the opportunity to have a catch-up and supportive chat. Participants’ of the program nominate a specific day, 
time and frequency that they would like to receive calls, as a way of accessing extra support.This is especially useful for people who maybe experiencing isolation 
due to being in regional areas, for those who experience social challenges, people exiting community treatment services/programs and for anyone who feels it would benefit them to have regular contact with a volunteer as part of their support/recovery network.  more...

Personal Helpers and Mentors (PHaMs) 

Personal Helpers and Mentors (PHaMs) provides person-centred recovery for people living with a mental illness. One Door works with each person to develop and work on goals as part of their Individual Recovery Plan. Our work has demonstrated the recovery outcomes improve.

PHaMs services will progressively transition to NDIS. As an NDIS provider, One Door offers one on one support for people with an NDIS plan. The NDIS can be challenging to negotiate so either speak to your support worker or call us for more information.

Partners in Recovery (PIR)

Partners in Recovery South Western Sydney (PIRSWS) is an Australian Government initiative to better support people with severe and persistent mental illness with complex needs, and their carers and families, by ensuring services and supports from multiple sectors work in a more collaborative, coordinated and integrated way.  more... 

Hospital to Home

Hospital to Home provides support for people living with mental illness and those who have self-harmed or attempted suicide for up to 12 weeks following discharge from hospital. Those first few weeks are when people are at their most vulnerable. more... 

Western Sydney Recovery College

Western Sydney Recovery College is an innovative approach to inclusive education and recovery within the community and mental health sector, utilising a collaborative, community driven model of adult education to assist people in their recovery and increase knowledge, skills and awareness of mental health within the community.  more... 


Individual Support Locations