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One Door Mental Health values feedback and recognises that opportunities to improve services and delivery of services arise from receipt of feedback in the form of compliments, comments and complaints. One Door Mental Health’s Compliments, Comments and Complaints Policy is to ensure all feedback is captured and processed in a way that reconciles the interests of clients and One Door Mental Health whilst ensuring expectations of fairness are met. Feedback is used to improve our services and practices.
A compliment is defined as:
A comment is defined as:
A complaint is defined as:
What are your rights?
You can provide feedback in a number of ways;
You have the right to complain to an external body if you are not satisfied with the outcome of your feedback.
If you would like to provide feedback to One Door Mental Health in the way of a compliment, comment or complaint, please complete the Feedback Form below and it will be submitted to the Complaints Officer.
Management and response to your feedback follows procedures as displayed in the Feedback Flowchart.